Should you require information or help, please contact us by email and we will be happy to assist you.
Returns Policy for all Customers. Should you not be satisfied with your purchase, you have 14-days to make a return. You must fill out your returns form and providing the returned item(s) are in the same condition as received, with the original tags intact our returns team will process your refund or exchange request within 14 working days of receipt.
The returns address is as follows:
Office 6, Lok N Store Building
Your Milushka item will have been fitted with a "Do Not Remove Tag" this must be still be attached and not tampered with in anyway or your return and refund will be refused and the item shipped back to you.
*IMPORTANT - All customer returns will undergo a thorough inspection, if an item(s) is returned in a non-saleable condition, we reserve the right to refuse a refund or exchange request and ship any non-saleable item(s) back to the customer. This policy does not affect the customer's statutory rights relating to cancelling an order or returning faulty or unwanted item(s) under the consumer protection (distance selling) regulations and further details on customer statutory rights can be found at the local trading standards department or Citizens Advice bureau.
*Please take care when trying your item(s) on. Item(s) will only be fully refunded if returned in the same condition as received, with the original tag still attached. Please avoid make-up transfer marks and distinctive, strong smells, and remove all jewellery to prevent possible snagging when trying item(s) on. Unfasten all buttons or zips in order to step into the garment, avoid pulling garments over your head and take care when handling delicate fabrics to prevent any damage. Bodysuits & Swimwear should always be tried on over underwear and the protective hygiene strip must not be removed and still intact if you wish to return. If a garment includes a belt, and it is returned without the belt then the refund will be refused, and the item will be immediately shipped back out to you.
How long does it take for my refund to be processed?
Please allow up to 14 working days for the refund to show up in your account. The refund will be issued via the original payment method used, so make sure you check the correct card or Paypal account in which you completed the order with.
How do I make an International return?
If you’re making a return from outside the EU then you must correctly complete a customs declaration that states the contents of your parcel are returned items. If this is not completed then the parcel may incur customs charges for which we are not responsible and will not pay. If costs are levied then the parcel will not be collected and will be returned to the sender.
Do you offer free delivery? We do offer free standard delivery on order over £100 for all UK customers.
How long does delivery take and what is the cost? Standard shipping within the UK is free and we allow 3-5 working days for your order to be delivered, in most cases it will arrive quicker. As soon as your parcel is on its way the Royal Mail will provide you with a tracking code, allowing you to track its whereabouts via the Royal Mail website.
Do you offer next day shipping? Yes, we do – this cost of this is £6.99 and the cut off time is 3.00 pm. So as long as we receive your order before 3.00 pm and you choose the next day option at checkout you will receive your order the following day (the parcel will be delivered by Royal Mail, and if the value of goods is over £100 it will need to be signed for). Please note: We do not ship during weekends so any next day order placed after 3.00 pm on a Friday will not be delivered until the following Tuesday.
Can I change my delivery address/ order details? If you need to amend your shipping address/order details please contact our customer service team at your earliest convenience and title your query “URGENT - with the reason for the urgency” we will try our utmost best to make such amendments for you.
If your order has already been packed and shipped your order will be delivered to the original shipping address provided, we cannot be held accountable thereafter, should any issues may occur due to the incorrect information provided.
Do you ship outside of the U.K? Yes, we do! For European countries, we have a flat rate shipping cost of £8.95 and for the rest of the world, it is £11 to £15. You can expect the delivery to take between 7-14 days. Please note: If you need your order faster please contact our customer service team and in some cases, we can arrange a faster service with another courier – this would incur an extra cost.
Shipping address requirements for United Arab Emirates customers To ensure that the Royal Mail and their delivery partners are able to deliver your order to your preferred shipping address, you must provide us with a P.O.Box number. Failing this can cause severe delays and complications and your tracking status may automatically set to a collection only service.
I still have a question what is your email address? If the above hasn't answered your question then please contact our customer service team and we will be able to assist you further firstname.lastname@example.org
SHIPPING TIMES AND COSTS
- Once you’ve placed an order you will receive an order notification letting you know we have received your order. When an item is ready to ship, your order will be confirmed by email. As a guide, your order will normally be confirmed within 24 hours. UK Once your order has been shipped, you will receive a notification confirming your item is on it’s way to you.
We accept the following payment methods:
- Credit Card: Visa, MasterCard, Discover, American Express, Visa Electron. The total will be charged to your card when the order is shipped.
- Milushka features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
- PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.